Terms and Conditions
Introduction:
Welcome to The Lounge Hub Australia. By accessing our website or purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our services. If you do not agree with any part of these terms, please do not use our website or services.
- General Terms
1.1. Eligibility:
You must be at least 18 years old to purchase products from The Lounge Hub Australia, By making a purchase, you confirm that you meet this age requirement.
1.2. Product Information:
We strive to provide accurate descriptions and images of our products. However, due to variations in display settings and the handcrafted nature of our furniture, the actual product may vary slightly in color, size, and finish from the images shown.
- Orders and Payments
2.1. Placing Orders:
All orders placed with The Lounge Hub Australia, are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.
2.2. Pricing:
All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated. We reserve the right to change prices without notice. The price at the time of purchase is final.
2.3. Payment:
We accept various payment methods, including credit/debit cards, bank transfers, and other options specified on our website. Payment must be made in full at the time of order placement unless otherwise agreed upon.
- Customization and Manufacturing
3.1. Customization:
We offer customizable options for our lounges. Once a custom order is placed, changes or cancellations may not be possible, or may incur additional charges. Please review your order carefully before confirming.
3.2. Manufacturing Time:
Manufacturing times may vary depending on the complexity of the customization and availability of materials. We will provide an estimated completion date at the time of order confirmation. Delays may occur due to unforeseen circumstances, and we will notify you of any changes.
- Shipping and Delivery
4.1. Delivery:
We offer delivery services within Australia. Delivery fees and times will vary based on your location and the size of the order. Estimated delivery times are provided for guidance only and are not guaranteed.
4.2. Risk of Loss:
Risk of loss or damage to the products passes to you upon delivery. Please inspect your order upon delivery and report any damage or discrepancies within 48 hours.
4.3. Shipping Restrictions:
We may not be able to deliver to certain remote or restricted areas. If this affects your order, we will contact you to discuss alternative arrangements.
- Returns and Refunds
5.1. Change of Mind:
Due to the custom nature of our products, we do not offer returns or refunds for change of mind. Please ensure you are satisfied with your choices before placing an order.
5.2. Defects and Warranties:
Our products come with a local warranty that covers manufacturing defects. If you believe your product has a defect, please contact us within the warranty period. We will assess the issue and, if confirmed, provide a repair, replacement, or refund as per Australian Consumer Law.
- Limitation of Liability
6.1. To the extent permitted by law, The Lounge Hub Australia will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.
6.2. We are not liable for any delays in delivery or manufacturing caused by factors beyond our control, including but not limited to natural disasters, strikes, or supply chain disruptions.
- Intellectual Property
All content on our website, including but not limited to text, images, graphics, and logos, is the property of The Lounge Hub Australia or its content suppliers and is protected by Australian copyright and trademark laws. You may not reproduce, distribute, or use any content without our express written permission. - Privacy
We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information. - Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of Queensland. - Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated terms.
Contact Information:
If you have any questions about these Terms and Conditions, please contact us at info@theloungehub.com.au
